The customer service isn't the best in the world as it took a while ( and a few tries) to get a response back, but they did get back to me and sent a replacement.

When the bong did arrive it was in perfect condition. Its better quality than I expected for a fantastic price. Works exactly as expected.

The glass is thick and well made, has a great weight to it, and a very stable base. Would highly recommend this item especially with the sale that was available when I got it.

But yeah if there are issues, be prepared to wait a full month. I'm giving this 5 stars because the bong itself is a 5/5 regardless of the timeline or how many emails it took to get here.

Nice smooth rips, the perc makes a difference and the ice catcher, great quality and great packaging as well couldnt be happier. Had way more expensive bongs that didn’t rip nearly as good.

This is my daily driver bong, love it to pieces. Accidentally removed the hemper logo when I got some tape stuck to the neck, but now it inspires me to paint this thing and truly make her mine.

Solid hitter, it chugs like a champ and filters a lot of smoke easily in not a lot of time. Pair it with the Ash Catcher+ and I'm in Nirvana

This is a great bong, delivers a smooth experience

Great product, great experiences with it.

Great product, great experiences using it, would recommend to anyone on the fence about buying this.

Great quality and very nice glass piece. Love the touch of color. Functions great!!

Glass is nice and it’s a nice rig, just has a weak pull

Yuppies

I like to use certain amount of time before giving a review. I have used this bong for couple months now and 5+ stars great for older people for a incredible draw.

Only negative was the flower bowl and I’m being really picky because I just switched my flower bowl. Again had to really really reach for any negative I would think the bowls are made bye a thousands no biggie it’s not Hemper fault.